Wefan Gymraeg

Welsh Phonebank Team


You can help the Senedd election campaign from the comfort of your own home, by making telephone calls to voters in your area.

Telephoning voters and having a conversation with them is one of the most valuable activities we can do. It's an opportunity for us to hear what matters to people across Wales and explain our priorities to them.

You can make calls in your own time or join one of our regular group calling events, where activists across Wales link up on Zoom for support and for camaraderie with fellow Welsh Liberal Democrats.

Below you will find everything you need to know to make telephone calls. Thank you for everything that you do.


Quick Links

Zoom Link


VPB Codes

Briefing on Script


What will I be speaking to voters about?

Our aim when speaking to voters is to find out how they are planning on voting in the upcoming elections and understand how people are feeling towards the Welsh Liberal Democrats, and if they are supporters ask them to help our campaign. We can also use the opportunity to play our part as community leaders by making sure that everyone has the information and support they need during this period of social distancing.

We want to have lots of short conversations with lots of people. Understanding their views and helping them where we can, but we're not trying to persuade them to vote for us nor are we trying to win them over to our way of thinking.


What do I need?

We have prepared a script that includes the questions we will want you to ask people, and a list of people to phone. All this is held in Connect, the Liberal Democrat online campaigning system. It has a Virtual Phone Bank function that tells you who to call (and stops two party activists from calling the same person) and lets you record what they tell you. It is fully GDPR compliant and stores the data securely.

You need a computer or tablet with internet connection so that you can access Connect, and a telephone to make telephone calls from. These do ideally need to be two separate devices as it's incredibly difficult to use Connect on a smartphone while also using it to make calls.

Do you have a Connect account?

You will need a Connect account. If you don't have one please use this online form to request a Connect account.


What do I have to do?

We have produced a briefing that takes you through the script being used, where constituencies are using the "national script". Some constituencies have however produced their own script and the briefing will not apply.

You can find out if the briefing applies to the Virtual Phone Bank that you're calling, along with the code for all the VPBs here.

To make calls:

  1. Log on to your account at https://connect.libdems.org.uk.

  2. Select "My Voters" at the top of the page.

  3. Select "Virtual Phone Bank" - which is at the bottom right hand side of the home page. This will take you through to a list of Virtual Phone Banks for your region.

  4. Select the Virtual Phone Bank for your constituency or the one you wish to call. If you don't see a list, or the constituency that you wish to call isn't there, you can find a full list of VPB codes here.

  5. You should now see the first person to call. At the top will be their name and telephone number, with the script to follow below.

    Read the script before starting. Where constituencies are using the standard "national script" we have produced a briefing that takes you through the script being used. Some constituencies have however produced their own script and the briefing will not apply.

    You can find the briefing, and whether it applies to the Virtual Phone Bank that you're calling, along with the code for all the VPBs here.

  6. Start making the telephone calls. The telephone number you'll need to call will be at the top of the page - please be aware that it is against the law to dial 141 to withhold your number when phoning a Virtual Phone Bank. If someone does call you back, explain that you were calling from the local Liberal Democrats just to check that they are ok at this time and have access to the support and information they need.

  7. Follow the script and record their responses on Connect. Remember to read the required GDPR statement (it'll be in the script) when asking for someone's e-mail address.
  8. If you can't get through to someone please click on "I couldn't reach _____", and click on the reason why you couldn't speak to them. Doing this means we know whether we need to call them back, as they simply weren't in, or not.

  9. Make sure you click on save after you speak to someone. That will take you on to the next person.


Can I make calls at any time?

Yes you can. The Virtual Phone Banks will be available on Connect between 9am and 9pm every day. You can make calls whenever suits you between those times.

If you rather make calls with other though why not join one of the Welsh Phonebank Team events every Tuesday and Thursday evening, and Saturday morning.


How do I join the Welsh Phonebank Team?

The Welsh Phonebank Team meets via Zoom on Tuesdays and Thursdays between 6pm and 7:30pm, and on Saturday mornings between 10am and 12noon. You don't have to come along to every event but the more you can come along to the more voters we can engage with.

Join the Zoom meeting on Tuesdays and Thursdays at 6pm and Saturdays at 10am


Is there any training available?

We have prepared a short training video which explains things further.

Watch our Winning on the Phones training video


And finally... some Top Tips

  1. Before dialling, check the names of the people in the household you are due to call. You can find these at the top of the page.
  2. Always start off by checking that you are speaking to the right person.
  3. Smile when you speak. It comes through in your voice.
  4. Stick to the questions in the script, but ask them in a way that's comfortable for you. You don't have to robotically read out each one exactly as written.
  5. Record each response in Connect as you go along.
  6. If the telephone number doesn't work, you don't get through to the household you were expecting, or you don't get an answer, there is a special question where you can record this.
  7. If you're calling a landline and you have more than one person listed ask to speak to each person in turn.
  8. Thank them for their time before bringing the call to a close.

Dos and Don’ts

Please Do

Please DON’T

  • Please don’t give out medical advice - signpost them to https://www.111.wales.nhs.uk, 111 or 999.
  • Please don’t enter into political discussions - this is about understanding their views not telling them that they are wrong.
  • Please don’t offer direct practical assistance, like shopping or picking up prescriptions. We don’t have any safeguarding around this.
  • Please don’t share any data about residents with anyone but the VPB leader.