Wefan Gymraeg

Welsh Phonebank Team


Engaging voters by telephoning them is one of the most valuable activities we can do. It is the one way we can allow voters to talk to real live Liberal Democrats! Real people - just like YOU!

Thank you for joining the Welsh Phonebank Team and helping with our efforts to speak with voters right across Wales.

Below you will find everything you need to know to be an active member of the Phonebank Team. Please read it in full before starting.


Quick Links

Zoom Link


VPB Codes

PDF of Script


What is the Welsh Phonebank Team?

The Phonebank Team is a group of party activists from all over Wales who meet up virtually every Tuesday and Thursday to telephone voters. Doing so as a team allows us to support each other, to give and get advice, and it makes telephoning more fun.

You're not restricted to only making calls on Tuesdays and Thursdays though. You can make calls at any time that's convenient for you.

See how many calls the team have made so far.


When does the Welsh Phonebank Team meet?

The Welsh Phonebank Team meets via Zoom on Tuesdays and Thursdays between 6pm and 7:30pm. You don't have to come along to every event but the more you can join is with the more voters we can engage with.

Sign up for reminder emails


How do I connect with everyone else?

The Welsh Phonebank Team meets via Zoom on Tuesdays and Thursdays between 6pm and 7:30pm. You don't have to come along to every event but the more you can come along to the more voters we can engage with.

Join the Zoom meeting on Tuesdays and Thursdays at 6pm and Saturdays at 10am


What will I be speaking to voters about?

Our aim when speaking to voters is to:

  1. Play our part as community leaders by making sure that everyone has the information and support they need during this period of social distancing.
  2. Ask voters about their priorities for their area and for Wales.
  3. Understand how people are feeling towards the Welsh Liberal Democrats, and if they are supporters ask them to help our campaign.

It is about having lots of short conversations with lots of people. Helping them where we can, and understanding their views, but we're not trying to persuade them to vote for us nor are we trying to win them over to our way of thinking - not at the moment anyway...


What do I need?

We have prepared a script that includes the questions we want you to ask people, and a list of people to phone. All this is held in Connect, the Liberal Democrat online campaigning system. It has a Virtual Phone Bank function that tells you who to call (and stops two party activists from calling the same person) and lets you record what they tell you. It is fully GDPR compliant and stores the data securely.

You will need a computer or tablet with internet connection so that you can access Connect, and a telephone to make telephone calls from. These do ideally need to be two separate devices as it's incredibly difficult to use Connect on a smartphone while also using it to make calls.

Do you have a Connect account?

You will need a Connect account. If you don't have one please use this online form to request a Connect account.


What do I have to do?

Before starting you should download a copy of the script that we're using (except in Gower, Swansea East and Swansea West) as a PDF or a Word document. Please read it in full. If you have a printer it may be worth printing it off so that you have it by your side as well as on your screen.

If you are calling Gower, Swansea East or Swansea West please use the script on Connect.

To make calls:

  1. Log on to your account at connect.libdems.org.uk.
  2. Select "My Voters" at the top of the page.
  3. Select Virtual Phone Bank - which is bottom right of the home page.
  4. Select which phonebank you will be calling - you should see the "Early 21" phonebanks for your region listed, plus any your local campaign is using. If not, or you want to telephone canvass somewhere else, find the VPB code for the relevant phonebank here and type it in the space provided.
  5. Read the script once again before starting, and read the Top Tips at the bottom of this page.
  6. Start making the telephone calls, the telephone number you need to call is at the top of the page - please be aware that it is against the law to dial 141 to withhold your number when phoning a Virtual Phone Bank. If someone does call you back, explain that you are calling from the local Liberal Democrats just to check that they are ok at this time and have access to the support and information they need.
  7. Follow the script and record their responses on Connect. Remember to read the required GDPR statement (it's in the script) when asking for someone's e-mail address.

VPB Codes

Click here to find the code for your local area!

Watch our Winning on the Phones training video


Can I make calls at any time?

Yes you can. The Virtual Phone Banks will be available on Connect between 10am and 8pm every day. You can make calls whenever suits you between those times. You don't have to wait until the next Phonebank Team event.


And finally... some Top Tips

  1. Before dialling, check the names of the people in the household you are due to call. You can find these at the top of the page.
  2. Always start off by checking that you are speaking to the right person.
  3. Smile when you speak. It comes through in your voice.
  4. Stick to the questions in the script, but ask them in a way that's comfortable for you. You don't have to robotically read out each one exactly as written.
  5. Record each response in Connect as you go along.
  6. If the telephone number doesn't work, you don't get through to the household you were expecting, or you don't get an answer, there is a special question where you can record this.
  7. If you're calling a landline and you have more than one person listed ask to speak to each person in turn.
  8. Thank them for their time before bringing the call to a close.

Dos and Don’ts

Please Do

Please DON’T

  • Please don’t give out medical advice - signpost them to https://www.111.wales.nhs.uk, 111 or 999.
  • Please don’t enter into political discussions - this is about understanding their views not telling them that they are wrong.
  • Please don’t offer direct practical assistance, like shopping or picking up prescriptions. We don’t have any safeguarding around this.
  • Please don’t share any data about residents with anyone but the VPB leader.