Our next Wales Wide Mara-phone is taking place on Saturday 27 March 2021, as part of the launch of the 40 Days of Activities. We'll be kicking off at 9:30am and making calls until 12:30pm.
With the the election now only 40 days away, we cannot miss this opportunity to speak to voters and residents. This is a great opportunity for us to get more Liberal Democrat MSs elected across the country on 6 May.
Below you will find everything you need to know to take part in the Wales Wide Mara-phone.
How will I connect with everyone else?
Everyone taking part in the Wales Wide Mara-phone is invited to join in our Zoom meeting from 9:30am, where training will be given at 9:40am as well as support throughout the day.
What will I be speaking to voters about?
Our aim when speaking to voters is to find out how they are planning on voting in the upcoming elections and understand how people are feeling towards the Welsh Liberal Democrats, and if they are supporters ask them to help our campaign. We can also use the opportunity to play our part as community leaders by making sure that everyone has the information and support they need during this period of social distancing.
On the day we want to have lots of short conversations with lots of people. Understanding their views and helping them where we can, but we're not trying to persuade them to vote for us nor are we trying to win them over to our way of thinking.
What will I need?
We have prepared a script that includes the questions we will want you to ask people, and a list of people to phone. All this is held in Connect, the Liberal Democrat online campaigning system. It has a Virtual Phone Bank function that tells you who to call (and stops two party activists from calling the same person) and lets you record what they tell you. It is fully GDPR compliant and stores the data securely.
You need a computer or tablet with internet connection so that you can access Connect, and a telephone to make telephone calls from. These do ideally need to be two separate devices as it's incredibly difficult to use Connect on a smartphone while also using it to make calls.
Do you have a Connect account?
You need a Connect account. If you don't have one please use this online form to request a Connect account.
What will I have to do?
We have produced a briefing that takes you through the script being used, where constituencies are using the "national script". Some constituencies have however produced their own script and the briefing will not apply.
You can find out if the briefing applies to the Virtual Phone Bank that you're calling, along with the code for all the VPBs here.
To make calls:
- Log on to your account at https://connect.libdems.org.uk.
- Select "My Voters" at the top of the page.
- Select Virtual Phone Bank - which is bottom right of the home page. There you will see a list of the Virtual Phone Banks for your region. If you don't you can find a list of the VPB codes here.
- Select the Virtual Phone Bank for your constituency or the one you wish to call.
- Read the script once again before starting, and read the Top Tips at the bottom of this page.
- Start making the telephone calls, the telephone number you'll need to call will be at the top of the page - please be aware that it is against the law to dial 141 to withhold your number when phoning a Virtual Phone Bank. If someone does call you back, explain that you were calling from the local Liberal Democrats just to check that they are ok at this time and have access to the support and information they need.
- Follow the script and record their responses on Connect. Remember to read the required GDPR statement (it'll be in the script) when asking for someone's e-mail address.
The Timetable for the Wales Wide Maraphone - Saturday 27 March
9:30am Zoom meeting opens.
9:40am Welcome and briefing on the day ahead (or start phoning if you know what you're doing).
9:50am Start phoning.
11:00am 10 minute break to chat and catch up with how it’s going. Maybe even grab a cup of tea and a biscuit!
11:10am Start phoning again!
12:20pm Debrief of the morning session and thank you!
And finally... some Top Tips
- Before dialling, check the names of the people in the household you are due to call. You can find these at the top of the page.
- Always start off by checking that you are speaking to the right person.
- Smile when you speak. It comes through in your voice.
- Stick to the questions in the script, but ask them in a way that's comfortable for you. You don't have to robotically read out each one exactly as written.
- Record each response in Connect as you go along.
- If the telephone number doesn't work, you don't get through to the household you were expecting, or you don't get an answer, there is a special question where you can record this.
- If you're calling a landline and you have more than one person listed ask to speak to each person in turn.
- Thank them for their time before bringing the call to a close.
Dos and Don’ts
- Please do signpost residents who need support to the Welsh Government Covid Support Portal - https://gov.wales/find-support-affected-coronavirus
- Please don’t give out medical advice - signpost them to https://www.111.wales.nhs.uk, 111 or 999.
- Please don’t enter into political discussions - this is about listening to and understanding people's views not telling them that they are wrong.
- Please don’t offer direct practical assistance, like shopping or picking up prescriptions. We don’t have any safeguarding around this.
- Please don’t share any data about residents with anyone but the VPB leader.